Terms of Service

1. Overview

These Terms of Service (“Terms”) govern the use of services provided by SONICSWAVE. By purchasing a plan, using our website, or engaging our services, you (“Client”, “you”, or “your”) agree to these Terms.

2. Services

We provide podcast-related production services, which may include, depending on the selected plan:

• Audio podcast editing

• Video podcast editing

• Social media clip creation

• Audio cleanup and noise reduction

• Loudness mastering

• Podcast intro/outro production

• Podcast upload and distribution support

• Podcast launch support

• Other podcast production services as described on our website or agreed in writing

All services are delivered according to the scope of the selected monthly plan.

3. Monthly Plans and Scope

All plans are billed on a monthly basis and include a defined monthly production scope.

This scope may include limits such as:

• Number of podcast episodes per month

• Number of social clips per month

• Included revision rounds

• Included production or publishing support

Unused monthly capacity does not roll over to future billing periods unless otherwise agreed in writing.

Any work requested beyond the monthly scope may be:

• billed separately at a custom rate, or

• scheduled for the next billing cycle

4. Workflow and Communication

We manage projects through a shared Trello board. The Trello board is the primary workflow space for:

• submitting new work

• sharing raw files

• providing notes and instructions

• tracking project progress

• collecting feedback and revision requests

The Client is responsible for providing all necessary files, assets, and instructions in a timely manner.

5. Turnaround Time

Standard turnaround time is typically 48–72 business hours per deliverable or episode, unless otherwise stated in the selected plan or agreed in writing.

Turnaround times depend on:

• timely file delivery by the Client

• the complexity of the requested work

• the completeness of instructions

• the current active scope of the Client’s plan

Turnaround times are estimates and not guarantees unless expressly agreed in writing.

6. Revisions

Unless otherwise stated in the selected plan, each delivered episode includes one revision round.

A revision round means:

• one consolidated set of feedback

• submitted after delivery of the first version

• covering reasonable edit adjustments

Revision rounds do not include:

• complete re-edits

• major creative direction changes

• newly added files or assets after delivery

• additional deliverables not included in the original request

Additional revisions may be billed separately.

7. Client Responsibilities

The Client agrees to:

• provide accurate project information

• submit raw audio/video files in usable formats

• provide branding assets, music, logos, and other materials they have the right to use

• review deliverables in a timely manner

• submit feedback clearly and in one consolidated revision round where applicable

The Client is solely responsible for ensuring that all submitted content does not infringe third-party rights.

8. Payments

All plans are billed monthly in advance, unless otherwise agreed in writing.

Payment must be made through the payment method offered on our website or via invoice.

If payment is late or unsuccessful, we reserve the right to:

• pause ongoing work

• withhold delivery of files

• suspend access to services until payment is received

All fees are non-refundable except where required by applicable law.

9. Pause or Cancellation

Clients may pause or cancel anytime, effective from the next billing cycle, unless otherwise agreed in writing.

This means:

• the current billing period remains active until its end

• no partial refunds are provided for unused time or unused capacity in the current month

• work already started during the active billing period may still be completed within the agreed scope

If a Client pauses a subscription, any future resumption is subject to availability.

10. Additional Work

Requests outside the selected plan scope, including rush work, extra clips, extra episodes, extra revisions, or additional creative services, may be quoted and billed separately.

We reserve the right to decline requests that fall outside the agreed plan scope.

11. Intellectual Property

Upon full payment, the Client receives the rights to the final delivered materials created specifically for the Client, unless otherwise stated in writing.

We retain the right to use non-confidential project materials for portfolio, marketing, and promotional purposes unless the Client requests confidentiality in writing before the project begins.

The Client warrants that all materials provided to us are legally owned or properly licensed.

12. Third-Party Materials

If a project includes third-party materials, such as music, stock assets, fonts, templates, or plugins, the Client is responsible for ensuring proper licensing unless we explicitly agree to provide licensed assets as part of the service.

We are not liable for claims resulting from unlicensed materials supplied by the Client.

13. No Guarantee of Results

We provide professional production services, but we do not guarantee any specific business, audience, platform, or growth outcome, including but not limited to:

• listener growth

• downloads

• engagement

• monetization

• lead generation

• ranking or platform performance

14. Confidentiality

We will treat non-public project information as confidential and will not knowingly disclose it to third parties, except where necessary to perform the services or where required by law.

15. Limitation of Liability

To the fullest extent permitted by law, [Your Business Name] shall not be liable for any indirect, incidental, special, consequential, or lost-profit damages arising from the use of our services.

Our total liability for any claim arising out of or related to the services shall not exceed the amount paid by the Client for the services in the three (3) months preceding the claim.

Nothing in these Terms excludes liability where such exclusion is not permitted by applicable law.

16. Service Availability

We reserve the right to modify, pause, or discontinue any service offering, plan structure, or feature at any time. Any changes to active client plans will be communicated in advance where reasonably possible.

17. Termination

We reserve the right to terminate or refuse service if:

• the Client breaches these Terms

• the Client submits unlawful, abusive, or infringing material

• communication becomes abusive or unreasonable

• payment is not received

In such cases, outstanding fees remain payable for work already performed.

18. Governing Law

These Terms shall be governed by the laws of [Insert Country / Jurisdiction], without regard to conflict of law principles.

If you are based in Germany or another EU country, this clause should be reviewed so it aligns with mandatory consumer protection rules that may still apply regardless of the chosen law. EU consumer law imposes baseline pre-contract information and cancellation protections for online service purchases. (European Commission)

19. Changes to These Terms

We may update these Terms from time to time. The latest version will always be posted on our website with the updated effective date.

20. Contact

For any questions regarding these Terms, please contact:

info.sonicswave@gmail.com

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